Who do I contact regarding my delivery?
DINCWEAR 6 Bryanstone Close, Church Crookham, Hants, GU52 6HD e: sales@dincweardance.com t: 0207 1000743
How much will delivery cost?
Absolutely nothing to the UK. Delivery is free to all UK addresses when you shop with DINCWEAR. Additional postage costs will apply for international delivery.
How long will my delivery take?
Your order will arrive to you within 3-5 working days for UK delivery, possibly longer internationally. We use either Royal Mail or one of our other delivery partners. If there is no-one available to take delivery they may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise of this, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange a collection or schedule a new delivery date.
Is it safe to order on-line?
Yes. We are a member of “Verified by Visa” and “Secure by Mastercard”, providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.
Do I have to order on-line?
Yes, this is the safest and most secure method of paying.
How do I know that you have received my order?
As soon as you have submitted your order you will receive a message confirming your order details. You will receive a second email once your order has been dispatched.
Can I cancel my order once it has been submitted?
Unfortunately once your order has been submitted it will not be possible to cancel. Please see ‘Returns Policy’ for more information.
Can I have my order delivered to an address other than my billing address?
For security reasons, all new and online customers must have their first order delivered to their home address. For any subsequent orders you can choose to have your order delivered to an alternative address e.g. work. If you do require a delivery to your work address please ensure you put the name of the Company or Organisation in the address field, as well as the contact name to ensure it is successfully delivered to the correct the person.
What is your returns/ exchange policy?
You are able to return items within 28 days of the date shown on the dispatch note for a refund of that item or to exchange the item for a different size or colour. Items must be returned in their original condition with the original packaging and labels attached where applicable. Refunds may take up to 14 days to be processed. Depending on your bank please allow a further 3-5 days for funds to clear in your account. All goods will be inspected on return. For all returns and exchanges please complete the returns note received with your delivery. Returns Address: DINCWEAR, 6 Bryanstone Close, Church Crookham, Hants. GU52 6HD e: sales@dincweardance.com t: 0207 1000743
How can I pay for my order?
We accept the following methods of payment: Mastercard Visa American Express Switch Maestro Solo Visa Electron PayPal Go Top
I need more information about a product?
We will do everything possible to help you with your order and provide you with all the information needed with regards to product descriptions. Please email us at sales@dincweardance.com and we will get straight back to you!
Promotional or discount codes?
If you have a promotional or discount code to use just enter the code in the appropriate box at checkout and the reduction will show on your basket. Please note: Promotional and discount codes cannot be used against sale items and offers can be withdrawn at any time without notice.